Customer Testimonials
The staff have excellent customer service!! They are friendly and knowledgeable and answer all my questions.
Professional, friendly and easy to work with, are just some of the reasons I drive over an hour to have my car serviced at Lexus of Lynnwood.
From the moment we walked into the dealership, the experience was peaceful and welcoming. We actually bought a used trade-in from your dealership but were treated no differently than a customer buying a new car at full price. That treatment was refreshing and so very appreciated. I can’t say enough what a pleasure it was to work with Christopher Talamantez. His level of professionalism was also appreciated. We will be recommending your dealership to others and will gladly return for our next purchase. Thank you!
Wow! What a dealership, Jim was very professional, extremely helpful providing a clear explanation about the work that was required on my car. The service was quick, and the billing was transparent. I was provided a loaner car, because of that, I now have my eyes on my next Lexus. Thank you. Click to Copy
Great people. Great experience. Felt at home from the time we entered the building. 4th vehicle purchased from this location. Continue to meet or exceed our expectations.
We appreciate everyone at Lexus of Seattle. Totally trust our car with Lexus of Seattle. We can't say enough how great they are. The service department was first class. Pleas give our appreciation to Leti Goldstein and the entire team.
I am truly impressed by the service department, and the video of the vehicle inspection. I have owned numerous vehicles from many different manufacturers, and I have never had that done for me. Thank you for your thoroughness. I will be back.
This was my first service for a used SC430 purchased earlier in the year. Beyond the scheduled service, some cosmetic and A/C issues were addressed. I was very pleased with the service departments’ response to these problems. They were creative and respectful and, with their help, I hope to keep this beautiful car on the road for a long time. Thank you!
professional team, nice and friendly, i would totally recommend Lexus of Seattle, thanks for everything
One of the best place to take your car in for service and customer service was excellent as well. Thank you!!!
Lexus of Seattle once again did a tremendous job for me. This is the tenth car I have purchased from them since 1992 and the service and professionalism is always the best.
The service was great and on time. Service assistance kept me informed on the progress..
I bought my Lexus in Portland. This is my first experience with servicing my vehicle in the Seattle area. Jim Matson was my Advisor. He made my experience very pleasant. I dropped in without an appointment. Jim was able to accommodate my scheduled maintenance and provided me with a loaner car. My vehicle was completed ahead of schedule. I was impressed by my Technicians video clip. Good use of technology. The Service Drive Staff was also very helpful and friendly. Thank you Lexus of Seattle for employing great people.
You might look other places, but you will come back to Lexus of Seattle. Very easy to find what I was looking for.
Communication was prompt and clear about planned and recommended repairs. A loaner car was provided due to the length of the service. When our car needs servicing, we will return to Lexus of Seattle.
Friendly and knowledgeable. A great car buying experience. They made everything easy and were very detail oriented.
I had a great experience buying a car from Lexus of Seattle. Luck was my sales rep. He made the deal buying the car, fun and relaxing. He was very professional in his approach. Buying the car and financing it went smooth and painless. I will recommend this dealership to others. - Dave
Communication was prompt and clear about planned and recommended repairs. Transportation ( Lyft) was offered & arranged when more repair time was needed.
I was so pleased to buy my dream car at Lexus of Seattle! Felt very welcomed right as soon as I walked in Lexus center. Wayne Yonke, sale consultant, provide us with a great service, answering all my questions and calming me down when I was nervous! Had the best experience ever possible! Thank you so much for that!
Scott Sparkman went above and beyond "normal service" in dealing with our insurance company, minimizing our out of pocket costs, and making sure we had a vehicle to drive while we waited for repairs to our car.
Jim reviewed service records for appropriate maintenance. Service time faster than expected. Updated lounge comfortable and well equipped for work or relaxation.
Service team with Scott was first class, from the moment we arrived till we departed we felt it was a great experience. In our words, the team "made our day". Thanks Lexus of Seattle Service Dept.
Tim Rebaldo is a knowledgeable service advisor who demonstrates a warm and inviting persona. He kept me informed of the progress of the work on my vehicle and was exactly right with the finish time. The video of the service tech showing the car was innovative, interesting and helpful as was the text approval of work. A friend who drives a Mercedes S550 is VERY jealous & impressed with this attention to customer service! Keep up the good work!
It is very nice service, and friendly, Scott has very nice service skills. I like Lexus of Seattle service.
The service at Lexus Seattle is impeccable - every single time I visit. My service advisor, Mark, is so thorough and so nice to do business with. Their waiting room is very nice with lots of seating and free refreshments. They provide a loaner if the service is going to take awhile. I can't recommend this service center enough.
Excellent service! 10/10 would recommend to anyone. Chris was absolutely wonderful. Took less than an hour to do a 4 wheel alignment on my RC. Absolutely loved it!
Wayne was great and very accommodating since we needed to bring our shy toddler with us! We appreciated that he didn't suffocate us, gave us space and time alone so we could discuss the car, wasn't pushy AT ALL, which we appreciate. We left car dealerships up North because the salesmen/women were borderline harassing us, but were so thankful to find the car we wanted at Lexus! My parents bought a few Lexuses ( ok, whats the plural? Haha) through this dealership and serviced their cars here and always praised the dealership up and down. So coming here ...
We just purchased our second vehicle using Mark Hernandez and everything was fair and easy. Our vehicle was still to built in Canada and Mark kept us informed as to the estimated date and then the estimated delivery dates. The day of purchase Mark had everything lined up so it was quick.
I purchased my GX460 here and have it serviced here. It was the best car buying experience I have ever had and it continues on with a fantastic service department.
the general sales manager, Fedja Losic, satisfied my concerns within 2 days from me raising it to upper management, when sales would just brush it off. i highly appreciate and respect management and institutions where management get involved and satisfy the customer's needs and concerns when brought up to them, especially when the customer is right, and when sales is just moving on to the next sale. thank you fedja and thank you LofS to make me whole again.
Steven Oh is very nice. He helped us when we were there. He explained us everything about the car.
Great dealership. They listened and worked hard to get me what I wanted. Ask for Earl, He will take care of you!
I travel from SeaTac to Lynnwood to do business with these people. Great place with great people. Thanks Jim Marston for making things go so smoothly.
I took our car in for the usual 24 mo. service and also asked for the 30 mo. service in order to get on an annual schedule. Chris Alder, after looking at the low milage we've put on over the past 6 months suggested that all the filter changes were unnecessary and recommended a simple oil change and thorough inspection. He saved us both time and money. I greatly appreciate his candor and willingness to put the customer's welfare first. We will definitely stick with Lexus of Seattle for all future needs, at least as long as Chris is there, and ...
The car buying experience was very positive. Christopher kept us informed of the car status throughout the process and got us the car we wanted in these difficult times. Unfortunately, COVID made the whole process more difficult to get a good hands-on training after our purchase of the vehicle. There is definitely a lot of new features to learn, we wish there was a class to learn more. Christopher went through some of the features but was too much for us to digest at the time. He was nice enough to send us a training video which helped. Overall, we ...
Great experience! See sales person Chris. He is great sales person. Highly recommend to visit Lexus of Seattle!
Everyone was extremely helpful. Helped me with all my questions. Pleasant experience from start to finish.
Outstanding, customer-advocate dealership that goes the extra mile to see it's customers are appropriately taken care of. Bravo!
Everything is wonderful, I really happy. Earl realy professional to handle Us, and very friendly. Really like Him.
People were wonderful. I drive from SeaTac to here because of the great service. I like Jim Matson because he explains everything to help me understand and what will come up on the next visit. Good to be prepared. Side comment: I just don't like your physical set up in the receiving area for customers. I believe I made a comment on that already in another forum. It is not user friendly. Small, cramped...no place to set stuff down. Hard for someone who is ADD and needs a counter surface to work with during a transaction. Argh on ...
Chris in Service was helpful, professional and friendly. I appreciated the calls to let me know the progress of ordering parts, completing the work and returning for pick up.
They were prompt, friendly and courteous towards me and returned at the time requesting. Car was washed and ready to go when I arrived for pick up
We have been looking for a newer GX 460 for some time now, with no luck. Then we called Lexus of Seattle in response to a car posted on Auto Trader. My husband was lucky enough to speak with Mike Dargdor in the sales department and when he got off the phone he told me, "I think our search is over!" Mike had 3 cars for us to look at, each at least $3000 less than the many other dealerships we'd been shopping AND all 3 cars had the Lexus Certified Warranty. These cars had all been thoroughly checked out by ...
Always a great dealer to get my car serviced. Friendly and knowledgeable. I go only there for my lexus. I highly recommend them to anyone who owns a Lexus.
You never really know what you’re gonna get with the whole “buying a car from a dealership experience” - but unfortunately the stereo types are often true. However this time, they weren’t.. - I’ve bought lots of cars from a lot of different places and the guy who helped me find the right car for me was Chris Talamantez. He worked with the used car manager Matt and they both went over and above for me to leave feeling taken care of and prepared with everything needed in buying a vehicle. Not to mention, they gave me ...
i have good service from seller, he is a good man, he is friendly, Mr. Patrick Conklin very nice person and easy to do business
We had an issue with the salesman and lot associate but the General Sales manager made things right. They went above and beyond my expectations.
Excellent service! Jim Matson in the service department was great to work with. C. Samuelson took an awesome video inspection of my car. Service was done earlier than expected, awesome!
Lexus of Seattle very lucky to have Mr. Wayne Yonke as a sale person. He is the best of the best sale person I have never seen before. Very nice person and easy to do business with. No words can describe how good he is. I’m 100% satisfied and recommend buyer come see him if you want a good deal.
Considering Covid 19, service was still great, Ken and Jim compensated the detailing part of my car by a brief but great personable conversation. It was friendly and made me feel welcomed and part of the Lexus experience. I had a co-worker that just purchased a Lexus there and told them he needs to service his car there, as well. He will not regret it.
Very courteous and helpful, returned car spotless and shiny Educated user on various aspects of the car and operation , maintance tips . Set up blue tooth for phone.
On the drive home from having Lexus of Seattle replace my power steering rack and pinon assembly, I could really tell how tighter the steering felt and how well it tracked straight down the road. Felt and handled like new! I'm completely satisfied! I'm a long-time customer, 18 years, and Lexus of Seattle is the only place I take my 2005 ES for service. I even buy my tires there! My wife drives a 2017 RX, her first Lexus (as a skier she drove Volvos for years) and now understands why I am so loyal to Lexus of Seattle.
Both Sean and Wayne were very helpful in getting me my new car. Wayne helped accommodate some needs for extra accessories, and Sean went the extra mile in getting the car ready for me to take home while they were down a team member. All-in-all, between the two of them I was able to find, test-drive, purchase, and drive off in a great car in a single afternoon. Also, highly suggest the Lexus Certified Pre-Owned vehicles. Got mine w/ only 20k miles on it, no accident/damage history, 25k less than original MSRP, 2 years of free service, and extended Lexus ...
Experience was great. It’s my second car from them and I love their customer service! The loner car program saves me so much time
My wife and I had a truly wonderful experience at Lexus of Seattle. Our salesman Ran was wonderful. He answered all our questions about their cars, explained the pros and cons of buying vs leasing and helped us choose the perfect vehicle for us. He is a true professional
I decided to get Lexus for my car hunting and Patrick was very helpful and knowledgeable to get me the car how I wanted. He was not pushy at all that gave me no pressure feeling unlike other car sales person. I will definitely recommend him to my family and friends.
I JUST LIKE THE SERVICES WHO DID WITH MY VISITED & BOUGHT CAR. AND I WILL REFER MORE TO PEOPLE I KNOW ABOUT THIS SALESMAN & SERVICES.
We purchased 2018 Lexus RX 350. The customer service was very excellent and we would recommended this dealership to my friends and family. Thank you.
Earl Dennis and Mirza Ustovic made my buying process the best I have every experienced. I could not be any more happy with the service I received from Lexus of Seattle and it staff. THANKK YOU!
Friendly and helpful service. The salesperson was able to answer all of our questions. We also love the service after our car was purchased! I would recommend this dealership to any of my friends.
I went to Lexus of Seattle in Lynnwood and purchased a Lexus ES350.Best service, great price. Everyone was friendly and helpful making my purchasing experience pleasant.
Everyone was friendly and helpful making my purchasing experience pleasant. They answered my questions promptly and facilitated my purchase process effectively and efficiently. Great staff
After considering a Cadillac Escalade and a Mercedes 450, I went to Lexus of Seattle in Lynnwood and purchased a Lexus LX570. Not only was the vehicle heads & shoulders better than the other two under consideration, but, the sales team was a pleasure to work with. No high pressure tactics, just friendly knowledgeable interaction
Went looking for what was available and walked out with a RX 350. Wayne assisted in this adventure. Having had a Lexus in the past I knew these are dependable cars, problem was deciding on what was most appropriated for me. Wayne was patient and most helpful. Only concern I had since on a schedule it was a timely process. I am thrilled with my new car! Thank you Wayne!
My wife and I just purchased a RX350 from Pauline at Lexus of Seattle (our second purchase from her). I checked with all Washington State Lexus dealers but we got a good deal and excellent service at Lexus of Seattle. There wasn't enough of an advantage from the other dealers to purchase there. We appreciated that no one was pushy or provided pressure during the purchasing process.
I did trade in of my previous vehicle they offered me a good price and good deal in general.im very happy with my new ride.thank you. Bono and Mirza were very helpful and professional!
The staff there are very helpful and responsive. They offered me a good deal as well as great service. Andy is very helpful all the time, all the other staff members are willing to help you experience the best of Lexus!
I dealt with Pauline for several days via email regarding the vehicle I was interested in as I live approximately 90 miles away. This is my third RX350 and second from this dealership. Pauline was absolutely outstanding in answering all my questions and explaining all the details of the transaction from beginning to end. Although I am familiar with the features of an RX350 that are several new ones that Trevor took the time to explain all the new features and wanted to make sure that I was fully satisfied in my understanding of them. Outstanding employees and outstanding dealership.
Pauline Ushigusa was very pleasant; she is outstanding. Every one at this Lexus dealer was friendly, thorough and professional. Last Monday was stress free transaction. This is the second Lexus I had purchased at this same Lexus dealership..
Very fast and making sure everything is right. I was pressed for time and going to work the same day, they handle everything smoothly. They showed me the vehicle and did a test drive, it turned out to be what I wanted. Very happy with the experience. Helpful staff, knowledgeable, and very attentive to customers. If I knew someone looking for a Lexus, I would definitely point them here. No issues with car buying process.
We had a nice experience with our sales person. Great price on the car. Love that it is low key. Easy to do the paperwork and drive out with my new RX 450h.
Great deal!!! And fast!!! Wonderful service!!! Highly recommend lexus of Seattle. Steven Oh was our salesman and he did a great job. If you go in I highly recommend steven oh. He did not waste my time!!!
I traded in my old SUV and leased a new one here. Best car buying experience ever in my long life! Everyone I worked with was terrific. The car is awesome. Highly recommend this dealership...
This was my third LEXUS purchased form LEXUS of Seattle. Very positive, professional interaction with Wayne Yonke in discussing alternatives and settling on a price. Vi Pham Finance Manager, was especially informative and responsive in completing the paperwork.
This is our third Lexus that we've purchased from Lexus of Seattle. They must be doing something right! Bano did a great job of explaining the features.
Great service from start to finish, helped determine our needs and found a great car for us, would recommend. We had a great experience and felt very happy with the information and care provided to us.
Roger provided excellent customer service. He was cordial and his professionalism impressed me. I will aks for him next time I am at Lexus of Seattle. Way to go, Roger
Roger Borrego is his name and he won my business. Part of my great experience was the car I found. I'll always remember the customer service I received from Roger. It was short and sweet without any pressure to buy. Very informative and a really stress free buying experience. The car was showroom ready on the day and time we agreed upon and off I drove. Thank you Roger!
I was searching for a car for 3 months and I explored all makes. Since 2001 I have only owned a Lexus, and every time I visited a different car maker I kept revisiting th same question; “once this car hits 30,000 miles am I going to be able to afford to maintain it?”. Each time I came to the same conclusion, my best bet was sticking with Lexus! Roger was extremely helpful, low pressure and knowledgeable — most importantly, he was patient. Every time the model with the options I wanted came in a stock Roger would send me a text or email ...
Where do I start! From the thoughtful engagement in Service with Jim Matson to the expert guidance through the Sales process with Roger Borrego and the eventual seemless closing with Vi Pham in Finance - this entire experience was wonderful. It is exactly what one would expect when dealing with Lexus of Seattle. I came into the dealership with a Lexus GS300 and walked away with a Lexus RX350 and could not be happier. If you are seeking to purchase a car in this segment, stop by Lexus of SEATTLE and ask for Roger Borrego!
Roger was very personable, and overall pleasant to work with. Felt like a friend from the beginning. Treated my wife and son very kind too.
Andy Hu is very helpful to provide valuable suggestions. He is very patient to answer all our questions. He also helped us an unexpected thing . One of my tire was flat for unknown reason in lynnwood Lexus dealership parking lot. He helped us to fix it during the process of buying car. He also sent us to the nearest bank to get the casher check. Before we went to his office, he kept touching with us and adjusted our appointment to a convenient time. Most important, He gave us a good deal. He is a very friendly and interested hard ...
From sales to financing it was a smooth process. Angie in financing was also great. Thank you all so much. We are very pleased with our car and this dearlership.
Had a great purchasing experience at Lexus of Seattle. Purchased a 2007 IS250 that I am very happy with. Roger Borrego was very kind and courteous and made the process easy.
Great sales experience as we had done our research and were ready to purchase. We negotiated all sales terms via text, email and phone, and all the paperwork was ready for us to take possession on a Saturday because who wants to spend all day in a car dealership?! We’ve purchased a Chrysler, Honda, BMW and now a Lexus and overall our buying experience with Lexus was slightly better than BMW of Seattle! Keep it up Lexus of Seattle!
I have usually bought a new car every 5 years, and I have to say this experience was the best I have ever had thanks to Roger Borrego and everyone I came into contact with, especially Vi and Dan. I feel Roger was professional, considerate, and honest. He made what is usually an extremely stressful process actually pleasant and “seamless”. He took the time to really listen to me and, as a result, we found exactly what I was looking for, and more! I would definitely recommend Roger and Lexus of Seattle to anyone looking for their new dream car, like ...
This is our second purchase at this dealership. My wife and I had a very pleasant experience discussing and closing on a new car purchase. Roger was very helpful and solicitous of our considerations. Melissa gave a very thorough familiarization with the many technical issues on the new car. A great buying experience at the dealership conducted by very professional staff.
Buying a car at Lexus of Seattle in Lynnwood was as easy as it could possibly be. Roger, and the rest of the staff, couldn't have been more helpful or attentive. If you are looking for a new or used car, be sure to check out Lexus of Lynnwood, we recommend them highly!
Roger made my expereice at Lexus of Seattle easy and straightforward! I was able to drive off the lot in the exact car I was looking for. I would definitely buy from him again. The dealership also had great customer service, and everyone was very friendly.
