Customer Testimonials
I bought my Lexus in Portland. This is my first experience with servicing my vehicle in the Seattle area. Jim Matson was my Advisor. He made my experience very pleasant. I dropped in without an appointment. Jim was able to accommodate my scheduled maintenance and provided me with a loaner car. My vehicle was completed ahead of schedule. I was impressed by my Technicians video clip. Good use of technology. The Service Drive Staff was also very helpful and friendly. Thank you Lexus of Seattle for employing great people.
You might look other places, but you will come back to Lexus of Seattle. Very easy to find what I was looking for.
Staff was very professional and personable making the car buying experience very stress free.
Very timely process and upfront regarding status of the used car I purchased. Transparency and honesty are hard to find, so I had to rate them on here. They definitely stand by their product and promises 110%!
Was truly an amazing experience working with Wayne Yonke who made sure that we get exactly what we wanted after almost a year of waiting for the new redesigned Lexus LX600, Wayne kept me updated on the allocation every month, it was always asking how he can be helpful, and as soon as he had some good news in regard to LX, he promptly called to offer me an opportunity to get into my Lexus. Wayne is truly a salesman like no others after buying cars for the past 15 years, I finally met a salesman who truly cares! I will ...
Communication was prompt and clear about planned and recommended repairs. A loaner car was provided due to the length of the service. When our car needs servicing, we will return to Lexus of Seattle.
Friendly and knowledgeable. A great car buying experience. They made everything easy and were very detail oriented.
I had a great experience buying a car from Lexus of Seattle. Luck was my sales rep. He made the deal buying the car, fun and relaxing. He was very professional in his approach. Buying the car and financing it went smooth and painless. I will recommend this dealership to others. - Dave
Communication was prompt and clear about planned and recommended repairs. Transportation ( Lyft) was offered & arranged when more repair time was needed.
I have bought many cars in the past with not too good of an experience. This was bar far the best. Your salesperson, Luck, made me feel comfortable and at ease in buying the used 2014 Ford Taurus. I only wish the rest of used car salespersons would be like him.
I was so pleased to buy my dream car at Lexus of Seattle! Felt very welcomed right as soon as I walked in Lexus center. Wayne Yonke, sale consultant, provide us with a great service, answering all my questions and calming me down when I was nervous! Had the best experience ever possible! Thank you so much for that!
Everyone was helpful and welcoming. The car is lovely. Mike did a great job pointing out features of the new RX but also knows to let the car sell itself. Thanks for the great experience !
I was so pleased to buy my dream car at Lexus of Seattle! Felt very welcomed right as soon as I walked in Lexus center. Wayne Yonke, sale consultant, provide us with a great service, answering all my questions and calming me down when I was nervous! Had the best experience ever possible! Thank you so much for that!
Scott Sparkman went above and beyond "normal service" in dealing with our insurance company, minimizing our out of pocket costs, and making sure we had a vehicle to drive while we waited for repairs to our car.
Go see Luck and Gab at Lexus of Lynnwood! Great experience because they are open, honest and direct! No pressure what so ever. Very kind and helpful. No felling of indifference. They did what they could to fit our budget. I was sincerely blown away!
Jim reviewed service records for appropriate maintenance. Service time faster than expected. Updated lounge comfortable and well equipped for work or relaxation.
Always greeted warmly by everyone; comfortable surroundings; all my questions are answered fully and they always follow up to make sure I am satisfied. It?s what customer service should be in every industry.
Service team with Scott was first class, from the moment we arrived till we departed we felt it was a great experience. In our words, the team "made our day". Thanks Lexus of Seattle Service Dept.
My first time buyer experience was great. I recommend this dealer.
Tim Rebaldo is a knowledgeable service advisor who demonstrates a warm and inviting persona. He kept me informed of the progress of the work on my vehicle and was exactly right with the finish time. The video of the service tech showing the car was innovative, interesting and helpful as was the text approval of work. A friend who drives a Mercedes S550 is VERY jealous & impressed with this attention to customer service! Keep up the good work!
Customer service is clearly a priority which is all too rare today. Plus they are completely honest which is even rarer.
It is very nice service, and friendly, Scott has very nice service skills. I like Lexus of Seattle service.
The service at Lexus Seattle is impeccable - every single time I visit. My service advisor, Mark, is so thorough and so nice to do business with. Their waiting room is very nice with lots of seating and free refreshments. They provide a loaner if the service is going to take awhile. I can't recommend this service center enough.
Great customer service. The shopping experience of new car is fast and hassle-free.
The entire process, from purchase to 1000 mile service was pleasant and efficient. The service advisors are wonderful. I could not be happier. And my GX is the finest auto I?ve ever owned in my 78 years.
Excellent service! 10/10 would recommend to anyone. Chris was absolutely wonderful. Took less than an hour to do a 4 wheel alignment on my RC. Absolutely loved it!
Wayne was great and very accommodating since we needed to bring our shy toddler with us! We appreciated that he didn't suffocate us, gave us space and time alone so we could discuss the car, wasn't pushy AT ALL, which we appreciate. We left car dealerships up North because the salesmen/women were borderline harassing us, but were so thankful to find the car we wanted at Lexus! My (Kait) parents bought a few Lexuses ( ok, whats the plural? Haha) through this dealership and serviced their cars here and always praised the dealership up and down. So coming ...
Wayne was great and very accommodating since we needed to bring our shy toddler with us! We appreciated that he didn't suffocate us, gave us space and time alone so we could discuss the car, wasn't pushy AT ALL, which we appreciate. We left car dealerships up North because the salesmen/women were borderline harassing us, but were so thankful to find the car we wanted at Lexus! My parents bought a few Lexuses ( ok, whats the plural? Haha) through this dealership and serviced their cars here and always praised the dealership up and down. So coming here ...
We just purchased our second vehicle using Mark Hernandez and everything was fair and easy. Our vehicle was still to built in Canada and Mark kept us informed as to the estimated date and then the estimated delivery dates. The day of purchase Mark had everything lined up so it was quick.
I purchased my GX460 here and have it serviced here. It was the best car buying experience I have ever had and it continues on with a fantastic service department.
the general sales manager, Fedja Losic, satisfied my concerns within 2 days from me raising it to upper management, when sales would just brush it off. i highly appreciate and respect management and institutions where management get involved and satisfy the customer's needs and concerns when brought up to them, especially when the customer is right, and when sales is just moving on to the next sale. thank you fedja and thank you LofS to make me whole again.
Impressed by a clean, relaxed setting; Great staff who respected my time. Sales rep (Randall) was a good advocate for helping with any issues that developed regarding an out of state purchase with trade-in. Well Done.
Steven Oh is very nice. He helped us when we were there. He explained us everything about the car.
Great dealership. They listened and worked hard to get me what I wanted. Ask for Earl, He will take care of you!
I travel from SeaTac to Lynnwood to do business with these people. Great place with great people. Thanks Jim Marston for making things go so smoothly.
I took our car in for the usual 24 mo. service and also asked for the 30 mo. service in order to get on an annual schedule. Chris Alder, after looking at the low milage we've put on over the past 6 months suggested that all the filter changes were unnecessary and recommended a simple oil change and thorough inspection. He saved us both time and money. I greatly appreciate his candor and willingness to put the customer's welfare first. We will definitely stick with Lexus of Seattle for all future needs, at least as long as Chris is there, and ...
The car buying experience was very positive. Christopher kept us informed of the car status throughout the process and got us the car we wanted in these difficult times. Unfortunately, COVID made the whole process more difficult to get a good hands-on training after our purchase of the vehicle. There is definitely a lot of new features to learn, we wish there was a class to learn more. Christopher went through some of the features but was too much for us to digest at the time. He was nice enough to send us a training video which helped. Overall, we ...
Great experience! See sales person Chris. He is great sales person. Highly recommend to visit Lexus of Seattle!
Everyone was extremely helpful. Helped me with all my questions. Pleasant experience from start to finish.
Outstanding, customer-advocate dealership that goes the extra mile to see it's customers are appropriately taken care of. Bravo!
Everything is wonderful, I really happy. Earl realy professional to handle Us, and very friendly. Really like Him.
People were wonderful. I drive from SeaTac to here because of the great service. I like Jim Matson because he explains everything to help me understand and what will come up on the next visit. Good to be prepared. Side comment: I just don't like your physical set up in the receiving area for customers. I believe I made a comment on that already in another forum. It is not user friendly. Small, cramped...no place to set stuff down. Hard for someone who is ADD and needs a counter surface to work with during a transaction. Argh on ...
Chris in Service was helpful, professional and friendly. I appreciated the calls to let me know the progress of ordering parts, completing the work and returning for pick up.
Outstanding performance by all employees encountered at this dealership. Does not make me want to shy away from going back for anything I need.
Very good and satisfied , the seller very professional.
Low/no pressure and friendly. Paperwork process a breeze. My first good experience buying a new car.
They were prompt, friendly and courteous towards me and returned at the time requesting. Car was washed and ready to go when I arrived for pick up
patrick was really good and honest and they manager had patience and respect to sit with me for close to an hour and do the math and show how they are coming up with the monthly installments , than behaving like he doesn't care which was the bad experience i had in lexus bellevue..
Thorough and honest disclosure of repairs needed with video documentation before and after. Friendly staff. New renovated facility.
Mark Berentson, Service Technician, is extraordinarily knowledgeable and professional. A huge credit to the Lexus brand!
We have been looking for a newer GX 460 for some time now, with no luck. Then we called Lexus of Seattle in response to a car posted on Auto Trader. My husband was lucky enough to speak with Mike Dargdor in the sales department and when he got off the phone he told me, "I think our search is over!" Mike had 3 cars for us to look at, each at least $3000 less than the many other dealerships we'd been shopping AND all 3 cars had the Lexus Certified Warranty. These cars had all been thoroughly checked out by ...
Always a great dealer to get my car serviced. Friendly and knowledgeable. I go only there for my lexus. I highly recommend them to anyone who owns a Lexus.
Great buying experience and an outstanding sales lady-very helpful!
You never really know what you’re gonna get with the whole “buying a car from a dealership experience” - but unfortunately the stereo types are often true. However this time, they weren’t.. - I’ve bought lots of cars from a lot of different places and the guy who helped me find the right car for me was Chris Talamantez. He worked with the used car manager Matt and they both went over and above for me to leave feeling taken care of and prepared with everything needed in buying a vehicle. Not to mention, they gave me ...
Christopher helped us and made the negotiation simple and quick. We were there for about 2 hours and got all done, we went home with new RX350, very satisfying.
The staff, at Lexus of Seattle's service was exemplary. The buying experience was second to none, and I'm honored to recommend for anyone, looking to purchase a Lexus, in the Greater Seattle Area and beyond, " Lexus of Seattle" is the place to go! Thank you.
i have good service from seller, he is a good man, he is friendly, Mr. Patrick Conklin very nice person and easy to do business
Lexus of Seattle sales team was well prepared and armed me with all the information I needed to make a informed choice!
I appreciate the service provided and I will return for vehicle maintenance requirements.
We had an issue with the salesman and lot associate but the General Sales manager made things right. They went above and beyond my expectations.
Excellent service! Jim Matson in the service department was great to work with. C. Samuelson took an awesome video inspection of my car. Service was done earlier than expected, awesome!
Lexus of Seattle very lucky to have Mr. Wayne Yonke as a sale person. He is the best of the best sale person I have never seen before. Very nice person and easy to do business with. No words can describe how good he is. I’m 100% satisfied and recommend buyer come see him if you want a good deal.
I visited Lexus of Seattle during a remodel, so their facilities were obviously compromised, but the back-and-forth sales experience was simple, courteous, and I was able to get off the lot with my certified ES 350 in a couple hours. Salesperson Christopher Talamantez was quite easy to work with before and during the sale. I'll look forward to having the car serviced through Lexus of Seattle, since it looks like their remodel will have their scenery matching their service.
Considering Covid 19, service was still great, Ken and Jim compensated the detailing part of my car by a brief but great personable conversation. It was friendly and made me feel welcomed and part of the Lexus experience. I had a co-worker that just purchased a Lexus there and told them he needs to service his car there, as well. He will not regret it.
Very courteous and helpful, returned car spotless and shiny Educated user on various aspects of the car and operation , maintance tips . Set up blue tooth for phone.
On the drive home from having Lexus of Seattle replace my power steering rack and pinon assembly, I could really tell how tighter the steering felt and how well it tracked straight down the road. Felt and handled like new! I'm completely satisfied! I'm a long-time customer, 18 years, and Lexus of Seattle is the only place I take my 2005 ES for service. I even buy my tires there! My wife drives a 2017 RX, her first Lexus (as a skier she drove Volvos for years) and now understands why I am so loyal to Lexus of Seattle.
Both Sean and Wayne were very helpful in getting me my new car. Wayne helped accommodate some needs for extra accessories, and Sean went the extra mile in getting the car ready for me to take home while they were down a team member. All-in-all, between the two of them I was able to find, test-drive, purchase, and drive off in a great car in a single afternoon. Also, highly suggest the Lexus Certified Pre-Owned vehicles. Got mine w/ only 20k miles on it, no accident/damage history, 25k less than original MSRP, 2 years of free service, and extended Lexus ...
Experience was great. It’s my second car from them and I love their customer service! The loner car program saves me so much time
My wife and I had a truly wonderful experience at Lexus of Seattle. Our salesman Ran was wonderful. He answered all our questions about their cars, explained the pros and cons of buying vs leasing and helped us choose the perfect vehicle for us. He is a true professional
Patrick was amazing. This is my second car from Lexus that he has helped me get into. All the staff at Lexus of Seattle are so great and helpful and hardworking!!
Excellent service from beginning to end. Pauline was very courteous and professional to a picky customer like myself. Lots of vehicle inventory to choose from.
I decided to get Lexus for my car hunting and Patrick was very helpful and knowledgeable to get me the car how I wanted. He was not pushy at all that gave me no pressure feeling unlike other car sales person. I will definitely recommend him to my family and friends.
Lexus of Seattle is a great place to buy a car. They work hard for your business, put a lot of effort into making sure that your familiar with the vehicle, and coordinate any work that needs to be done so that it is simple and stress-free.
Christopher T. was very helpful in our buying experience. He wasn’t pushy but assisted us in finding the perfect car. I have already recommended him to some friends.
Had the pleasure of working with Steven at Lexus of Seattle. He is very friendly, professional, knowledge and easy to work with. Made sure what we got everything we wanted/needed which made the car buying process smooth and painless.
I JUST LIKE THE SERVICES WHO DID WITH MY VISITED & BOUGHT CAR. AND I WILL REFER MORE TO PEOPLE I KNOW ABOUT THIS SALESMAN & SERVICES.
The sales person Mirza is very courtesy and professional. He made sure that we got what we are wanted. it was a smooth car buying process.
I was unable to find a car in ready inventory that met my exact needs. The sales people found one that was inbound from Japan that they were able to get to me before the end of the year. Great service.
We purchased 2018 Lexus RX 350. The customer service was very excellent and we would recommended this dealership to my friends and family. Thank you.
I visted Seattle Lexus based on reccomendations from three friends who had great experiences in their purchases, with one friend being a repeat customer. As anticipated, I found them to be a very professional, knowledgeable, patient, and friendly dealership. I visited them during a heavy rain and wind storm. We discussed the inventory and options indoors, but I was interested in perusing the outdoor-inventory and conducting a test drive while the weather was still bad, and they were completely into it, having fun with me in the situation while also being very patient and professional too. The negotiations were straightforward ...
Earl Dennis and Mirza Ustovic made my buying process the best I have every experienced. I could not be any more happy with the service I received from Lexus of Seattle and it staff. THANKK YOU!
Friendly and helpful service. The salesperson was able to answer all of our questions. We also love the service after our car was purchased! I would recommend this dealership to any of my friends.
I went to Lexus of Seattle in Lynnwood and purchased a Lexus ES350.Best service, great price. Everyone was friendly and helpful making my purchasing experience pleasant.
Very well respond for my request. It was one of the most smooth purchase I ever did. Sales rep was trying hard to get me a best deal.
Everyone was friendly and helpful making my purchasing experience pleasant. They answered my questions promptly and facilitated my purchase process effectively and efficiently. Great staff
Very nice setting, no pressure and honest communication. Was able to offer a nice deal on a 2018 and when I shopped it around to other Lexus dealerships no one was able to get within 3-4k of it. Great experience
The staff is courtesy and professional, especially Mirza, the sales goes out of way to serve the client. The finance Manager Angie is alsobtrying very hard to please the client, a perfect 10 team!
After considering a Cadillac Escalade and a Mercedes 450, I went to Lexus of Seattle in Lynnwood and purchased a Lexus LX570. Not only was the vehicle heads & shoulders better than the other two under consideration, but, the sales team was a pleasure to work with. No high pressure tactics, just friendly knowledgeable interaction
Went looking for what was available and walked out with a RX 350. Wayne assisted in this adventure. Having had a Lexus in the past I knew these are dependable cars, problem was deciding on what was most appropriated for me. Wayne was patient and most helpful. Only concern I had since on a schedule it was a timely process. I am thrilled with my new car! Thank you Wayne!
My wife and I just purchased a RX350 from Pauline at Lexus of Seattle (our second purchase from her). I checked with all Washington State Lexus dealers but we got a good deal and excellent service at Lexus of Seattle. There wasn't enough of an advantage from the other dealers to purchase there. We appreciated that no one was pushy or provided pressure during the purchasing process.
I did trade in of my previous vehicle they offered me a good price and good deal in general.im very happy with my new ride.thank you. Bono and Mirza were very helpful and professional!
The staff there are very helpful and responsive. They offered me a good deal as well as great service. Andy is very helpful all the time, all the other staff members are willing to help you experience the best of Lexus!
Steven is a really easy going agent. He helps me a lot, gives me a very comprehensive understanding about this car. And the whole document processing is much faster than I expect.
I dealt with Pauline for several days via email regarding the vehicle I was interested in as I live approximately 90 miles away. This is my third RX350 and second from this dealership. Pauline was absolutely outstanding in answering all my questions and explaining all the details of the transaction from beginning to end. Although I am familiar with the features of an RX350 that are several new ones that Trevor took the time to explain all the new features and wanted to make sure that I was fully satisfied in my understanding of them. Outstanding employees and outstanding dealership.
Pauline Ushigusa was very pleasant; she is outstanding. Every one at this Lexus dealer was friendly, thorough and professional. Last Monday was stress free transaction. This is the second Lexus I had purchased at this same Lexus dealership..
Very helpful and spent a lot of time comparing the models I was interested in. Excellent customer service from sales to financing to tech support. I really appreciated tech support walking me through all the car features.
Very fast and making sure everything is right. I was pressed for time and going to work the same day, they handle everything smoothly. They showed me the vehicle and did a test drive, it turned out to be what I wanted. Very happy with the experience. Helpful staff, knowledgeable, and very attentive to customers. If I knew someone looking for a Lexus, I would definitely point them here. No issues with car buying process.
We had a nice experience with our sales person. Great price on the car. Love that it is low key. Easy to do the paperwork and drive out with my new RX 450h.
Best service by Steven Oh. He didnt waste our time. It was super fast. Great price on a Lexus RX350. He got us coffee while we waited also.
Great deal!!! And fast!!! Wonderful service!!! Highly recommend lexus of Seattle. Steven Oh was our salesman and he did a great job. If you go in I highly recommend steven oh. He did not waste my time!!!
