Customer Testimonials
Always helpful, professional, friendly and efficient. Service Center does excellent work and their service staff is outstanding.
They make you feel comfortable if you have to wait. Restrooms are nice and clean. Actually the whole place is nice and clean. I had to get a loaner car till my car was finished. I keep you updated on everything. They send you a little video On what they’re doing I keep you up-to-date on everything. My car was washed and cleaned out when I picked it up. I will be going back again for oil changes. Molly, the lady that helped me with everything she was so nice and she knew what she was doing.
The team at Lexus of Seattle are fantastic! My entire buying experience was an absolute pleasure. Kudos to Kevin Hansen and Matt Bartkowski for putting this deal together. The entire team made me feel like I'm part of the family. A rarity for the car business.
Everyone was fantastic. Starting with Luck. He was knowledgeable, and wanted to help however he could. He was willing to work with me from the start and I feel he went above and beyond. The guy showing me the the tech features was very helpful as well. Took his time to make sure I underStood everything. It was an all around good experience.
Despite the ferry schedule being a hit and miss and I was early for a recall issue and service, the wait was a little long but every one was Very pleasant to work with.
Kevin Hansen was an excellent sales rep - friendly and good sense of humor, knowledgeable, respectful, and patient (I visited 3 times to get information, test drive, compare and be sure about my decision). Kevin H was recommended by Kevin Murphy, whom I've known for a number of years in the service department. Kevin M was a fantastic service consultant before he started managing service, always made me feel welcome and I appreciate that Kevin M knew me well enough to match me up with Kevin H who continued with the welcoming and friendly tradition I feel at Lexus of ...
Lexus of Seattle was truly a breath of fresh air after having visited other Lexus dealerships in the state. The experience was phenomenal from the moment we stepped into the showroom—the best part was the people. Luck, our Sales Advisor, was informed, honest, caring, patient, and very flexible. When we walked in, we thought we would have to place a deposit to wait for the model we wanted to be allocated to Lexus of Seattle. Luck explained the benefits of buying a model from the lot and helped us with an unexpected trade-in to get a great deal on ...
Had an excellent experience buying a used car here. I liked the thoroughness of data related to the car that was provided to me (carfax, monroney label, auto check and more), the pre sale services performed and report, the very reasonable pricing, and overall courtesy of the staff. All these things went a long way to build trust about how these guys do business and made it easy to commit to the purchase.
After years of service with my Lexus ES 2012, their Service Advisor Jim Matson excelled beyond measure.
Everything about Lexus from management, service are a 10 star rating! We would recommend your next car be a Lexus!
I bring my car to the Lexus dealership because I expect to be told the truth and not be tricked into changing parts that don’t need to be replaced. The service tech wrote a recommendation for me to change the battery in my car at a cost of over $300. This was a recommendation made without even bothering to look at the battery. I had personally changed the battery out myself last year, which is why I knew that it was not in need of replacement. How many other parts have I been told that I need to change or ...
Lexus makes the car buying experience easy. I wanted to test drive vice having a vehicle just delivered to my door. Lexus gives you the entire experience!
We did not have our checkbook with us, and could not get ahold of the bank as it was a weekend. Mark, our salesman, came and met us at our son's soccer game in Bothell (at least 25-minute drive for him) to pick up the check from us. We were able to drive the car home without having paid the check first. In addition, we were able to get to the soccer game on time. This saved us a lot of driving and extra trips! Thank you, Mark!
Your staff communication and service is excellent. Molli did a great job (again) of giving an estimated time for completion, keeping me updated, etc. The waiting area is well appointed and enables me to bring my vehicles in anytime during the day as I can continue to work remotely if needed. The addition of a video walk-around by your technician, and it getting to me so quickly is an incredible feature -- gives me the option of scheduling for more service, or getting additional services done even before I check out. The option of a loaner car is nice to ...
When I arrived to drop my car off, some guy asked my name and appt time and then sent me over to another guy to check me in. Off-putting as the first guy didn't appear to be doing anything in the first place. I received the service video and suggested maintenance, one of which is draining the sunroof area due to water. My car doesn't have a sunroof, so either the tech or service tech lead (?) were not paying attention or thought I wasn't paying attention to approve anything. This isn't the first time it has ...
Chris Alder was very friendly and helpful. Got me an appointment in less than 24hrs. All my service was done same day. Lexus of Seattle always goes above and beyond!
Great service as always. No high pressure for up sale and I always feel welcome.
I live in New Hampshire, 3000+ miles away from Lexus of Seattle, and recently bought a new LC500. Long distance purchases can be very stressful but my salesman, Luck Anand, was outstanding. He was very professional, polite, timely and eager to please. The accounting department was prompt getting the paperwork to me and I couldn't be happier. The whole staff is superb! It's a TEN and GOLD STAR from me.
I had an excellent experience buying a car from this dealership. Earl was the salesman and he was very helpful finding the car we wanted. He was also straight forward on the price. Patrick was the finance officer and he was also very straight forward. One of the best automobile purchasing experiences I have had. I would definitely recommend this dealership.
Tim Rebaldo is an outstanding service representative! Courteous, respectful and thoroughly professional. He knows the world of automotive retail better than anyone I’ve spoken with recently. If I were in the auto dealer business, I’d try to hire him. Click to Copy
The advisor was welcoming & quick. He knew me & my car, & knew what we were there for. Since they had to get parts from another location, they offered a loaner car so that I wouldn't have to wait for an overly long time. The price was better than they had estimated, & they made sure I understood what had been done, & what may need to be done in the future. Great experience!
Everyone was supportive and welcoming. The buying experience was smooth and easy. Trade in was also fair! Happy to be there!
It's the best dealership with which I have done business. Great service technician, great sales personnel and very thorough maintenance procedures and professionalism. Customers are treated with the utmost respect and honesty.
All communication with Chris was via text/VM or email. I live some distance from this dealership and weather conditions precluded my visiting in person. Sadly for me, the vehicle sold before I could get in.
I don't think the Holman option works. Vehicles that are not on the lot show up and no one responds to enquiries from the Holman site. Holman collects a lot of data, not sure what it is used for. looks like a honeypot for having users enter data with misleading "non-existant" cars on the Holman site.
Chris provided exceptional service, and the entire process went smoothly, very satisfied with my purchase.
Great people, and excellent service. This is the best dealership I have ever encountered in my 50 years of buying cars
As a survivor of a narcissistic abuse relationship this dealership checks all the boxes. The gaslighting, the boundary pushing, miscommunication, deflection, manipulation, lies, and the hoovering-this store has it all. If you are in the mood for an abusive patronizing dealership experience this is your place. It’s a true car buying nightmare. The final insult was the finance department and their “dealership” rules. Impossible adequately express our dismay at this horrible experience. This was the experience that gives all dealerships a bad name.
After working with three Lexus dealerships in the greater Seattle area, we chose to work with Luck Anand at Lexus of Seattle on the purchase of a '24 RX500H. Besides great customer service, we chose him for the straight-forward, no hassle / no haggle pricing and trade-in. Couldn't be happier with his service.
Travis and the service team make it worth the extra 45 minute drive each way from Bellevue! They always pay attention to the details and make it a seem-less, pleasant experience. Everything that needed to be done was identified in advance and the drop-off experience and getting the loaner was so easy. There is never a long wait for someone at the counter— Travis was tied up when I came to pick car up but Chris immediately jumped in so I had no wait. They even had my PHEV fully charged for my drive home to Bellevue!
Very good information . Very patient clean space … my second car at this dealer location … love the staff member
Christopher was very professional. He reached out to me at the right time and followed up only when he had the exact car I was looking for. The car buying process was made easy and efficient. I highly recommend this dealership for their professionalism and excellent customer experience.
Very friendly and comfortable waiting area. Easy to schedule service and minimal wait time. Video from technician a plus
Low stress/pressure. Wayne is great to work with. Not the typical sales pitch, as I felt the entire transaction was at a nice pace.
Chris Alder and the service technicians were all courteous and professional throughout the entire service process. I take great satisfaction knowing my Lexus is being serviced by people who care.
The experience felt like a bait and switch. The vehicle I had put the deposit on was not delivered with all the options that were on its original spec sheet. The options that were missing were supposed to be port/dealership installed but rather than having them already installed on the car at the time of delivery, the dealership wanted to sell them to me at 3X the original price. This has left a very bad taste and makes me question the integrity of this dealership and brand.
The staff have excellent customer service!! They are friendly and knowledgeable and answer all my questions.
Professional, friendly and easy to work with, are just some of the reasons I drive over an hour to have my car serviced at Lexus of Lynnwood.
From the moment we walked into the dealership, the experience was peaceful and welcoming. We actually bought a used trade-in from your dealership but were treated no differently than a customer buying a new car at full price. That treatment was refreshing and so very appreciated. I can’t say enough what a pleasure it was to work with Christopher Talamantez. His level of professionalism was also appreciated. We will be recommending your dealership to others and will gladly return for our next purchase. Thank you!
Wow! What a dealership, Jim was very professional, extremely helpful providing a clear explanation about the work that was required on my car. The service was quick, and the billing was transparent. I was provided a loaner car, because of that, I now have my eyes on my next Lexus. Thank you. Click to Copy
Great people. Great experience. Felt at home from the time we entered the building. 4th vehicle purchased from this location. Continue to meet or exceed our expectations.
We appreciate everyone at Lexus of Seattle. Totally trust our car with Lexus of Seattle. We can't say enough how great they are. The service department was first class. Pleas give our appreciation to Leti Goldstein and the entire team.
I am truly impressed by the service department, and the video of the vehicle inspection. I have owned numerous vehicles from many different manufacturers, and I have never had that done for me. Thank you for your thoroughness. I will be back.
This was my first service for a used SC430 purchased earlier in the year. Beyond the scheduled service, some cosmetic and A/C issues were addressed. I was very pleased with the service departments’ response to these problems. They were creative and respectful and, with their help, I hope to keep this beautiful car on the road for a long time. Thank you!
professional team, nice and friendly, i would totally recommend Lexus of Seattle, thanks for everything
One of the best place to take your car in for service and customer service was excellent as well. Thank you!!!
Lexus of Seattle once again did a tremendous job for me. This is the tenth car I have purchased from them since 1992 and the service and professionalism is always the best.
The service was great and on time. Service assistance kept me informed on the progress..
I bought my Lexus in Portland. This is my first experience with servicing my vehicle in the Seattle area. Jim Matson was my Advisor. He made my experience very pleasant. I dropped in without an appointment. Jim was able to accommodate my scheduled maintenance and provided me with a loaner car. My vehicle was completed ahead of schedule. I was impressed by my Technicians video clip. Good use of technology. The Service Drive Staff was also very helpful and friendly. Thank you Lexus of Seattle for employing great people.
You might look other places, but you will come back to Lexus of Seattle. Very easy to find what I was looking for.
Communication was prompt and clear about planned and recommended repairs. A loaner car was provided due to the length of the service. When our car needs servicing, we will return to Lexus of Seattle.
Friendly and knowledgeable. A great car buying experience. They made everything easy and were very detail oriented.
I had a great experience buying a car from Lexus of Seattle. Luck was my sales rep. He made the deal buying the car, fun and relaxing. He was very professional in his approach. Buying the car and financing it went smooth and painless. I will recommend this dealership to others. - Dave
Communication was prompt and clear about planned and recommended repairs. Transportation ( Lyft) was offered & arranged when more repair time was needed.
I was so pleased to buy my dream car at Lexus of Seattle! Felt very welcomed right as soon as I walked in Lexus center. Wayne Yonke, sale consultant, provide us with a great service, answering all my questions and calming me down when I was nervous! Had the best experience ever possible! Thank you so much for that!
Scott Sparkman went above and beyond "normal service" in dealing with our insurance company, minimizing our out of pocket costs, and making sure we had a vehicle to drive while we waited for repairs to our car.
Jim reviewed service records for appropriate maintenance. Service time faster than expected. Updated lounge comfortable and well equipped for work or relaxation.
Service team with Scott was first class, from the moment we arrived till we departed we felt it was a great experience. In our words, the team "made our day". Thanks Lexus of Seattle Service Dept.
Tim Rebaldo is a knowledgeable service advisor who demonstrates a warm and inviting persona. He kept me informed of the progress of the work on my vehicle and was exactly right with the finish time. The video of the service tech showing the car was innovative, interesting and helpful as was the text approval of work. A friend who drives a Mercedes S550 is VERY jealous & impressed with this attention to customer service! Keep up the good work!
It is very nice service, and friendly, Scott has very nice service skills. I like Lexus of Seattle service.
The service at Lexus Seattle is impeccable - every single time I visit. My service advisor, Mark, is so thorough and so nice to do business with. Their waiting room is very nice with lots of seating and free refreshments. They provide a loaner if the service is going to take awhile. I can't recommend this service center enough.
Excellent service! 10/10 would recommend to anyone. Chris was absolutely wonderful. Took less than an hour to do a 4 wheel alignment on my RC. Absolutely loved it!
Wayne was great and very accommodating since we needed to bring our shy toddler with us! We appreciated that he didn't suffocate us, gave us space and time alone so we could discuss the car, wasn't pushy AT ALL, which we appreciate. We left car dealerships up North because the salesmen/women were borderline harassing us, but were so thankful to find the car we wanted at Lexus! My parents bought a few Lexuses ( ok, whats the plural? Haha) through this dealership and serviced their cars here and always praised the dealership up and down. So coming here ...
I was trying to buy an LX 600 they wouldn’t let me buy one because I didn’t live in their state so yeah I guess Lawyer should get involved now to correct this stupidity And why do you have a website if you only work in one state?
We just purchased our second vehicle using Mark Hernandez and everything was fair and easy. Our vehicle was still to built in Canada and Mark kept us informed as to the estimated date and then the estimated delivery dates. The day of purchase Mark had everything lined up so it was quick.
I purchased my GX460 here and have it serviced here. It was the best car buying experience I have ever had and it continues on with a fantastic service department.
After a month of test driving almost everything I came in with the intent of purchasing a specific car. Took the IS 350 f sport out for a test drive while my current car was being appraised for trade in. My sales rep was Christopher Talamantez. I have never had a worse experience in any dealer I have ever been in. He was extremely pushy and tried to get me to sign a hand written piece of paper that said “I will drive and buy today” while my boyfriend was in the bathroom. For over a week now I have been ...
the general sales manager, Fedja Losic, satisfied my concerns within 2 days from me raising it to upper management, when sales would just brush it off. i highly appreciate and respect management and institutions where management get involved and satisfy the customer's needs and concerns when brought up to them, especially when the customer is right, and when sales is just moving on to the next sale. thank you fedja and thank you LofS to make me whole again.
Steven Oh is very nice. He helped us when we were there. He explained us everything about the car.
Great dealership. They listened and worked hard to get me what I wanted. Ask for Earl, He will take care of you!
I travel from SeaTac to Lynnwood to do business with these people. Great place with great people. Thanks Jim Marston for making things go so smoothly.
I took our car in for the usual 24 mo. service and also asked for the 30 mo. service in order to get on an annual schedule. Chris Alder, after looking at the low milage we've put on over the past 6 months suggested that all the filter changes were unnecessary and recommended a simple oil change and thorough inspection. He saved us both time and money. I greatly appreciate his candor and willingness to put the customer's welfare first. We will definitely stick with Lexus of Seattle for all future needs, at least as long as Chris is there, and ...
The car buying experience was very positive. Christopher kept us informed of the car status throughout the process and got us the car we wanted in these difficult times. Unfortunately, COVID made the whole process more difficult to get a good hands-on training after our purchase of the vehicle. There is definitely a lot of new features to learn, we wish there was a class to learn more. Christopher went through some of the features but was too much for us to digest at the time. He was nice enough to send us a training video which helped. Overall, we ...
Great experience! See sales person Chris. He is great sales person. Highly recommend to visit Lexus of Seattle!
Everyone was extremely helpful. Helped me with all my questions. Pleasant experience from start to finish.
Outstanding, customer-advocate dealership that goes the extra mile to see it's customers are appropriately taken care of. Bravo!
Everything is wonderful, I really happy. Earl realy professional to handle Us, and very friendly. Really like Him.
Not interested what I wanted in a car color and a hybrid, seem to be ok with just to sale a car. Will not go back to dealership. It was just a sale.
People were wonderful. I drive from SeaTac to here because of the great service. I like Jim Matson because he explains everything to help me understand and what will come up on the next visit. Good to be prepared. Side comment: I just don't like your physical set up in the receiving area for customers. I believe I made a comment on that already in another forum. It is not user friendly. Small, cramped...no place to set stuff down. Hard for someone who is ADD and needs a counter surface to work with during a transaction. Argh on ...
Chris in Service was helpful, professional and friendly. I appreciated the calls to let me know the progress of ordering parts, completing the work and returning for pick up.
They were prompt, friendly and courteous towards me and returned at the time requesting. Car was washed and ready to go when I arrived for pick up
DISHONEST, RIP-OFF, LIARS !!! I, am, now, LEAVING this Dealership, because of their "Non-Transparent" & "Non-Negotiable", MAXIMUM Mark-Up Possible, Corporate Pricing Policies !!! STAY AWAY FROM HERE = NOT GETTING CAUGHT IN A LIE IS THE SAME AS TELLING THE TRUTH !!!
We have been looking for a newer GX 460 for some time now, with no luck. Then we called Lexus of Seattle in response to a car posted on Auto Trader. My husband was lucky enough to speak with Mike Dargdor in the sales department and when he got off the phone he told me, "I think our search is over!" Mike had 3 cars for us to look at, each at least $3000 less than the many other dealerships we'd been shopping AND all 3 cars had the Lexus Certified Warranty. These cars had all been thoroughly checked out by ...
Always a great dealer to get my car serviced. Friendly and knowledgeable. I go only there for my lexus. I highly recommend them to anyone who owns a Lexus.
You never really know what you’re gonna get with the whole “buying a car from a dealership experience” - but unfortunately the stereo types are often true. However this time, they weren’t.. - I’ve bought lots of cars from a lot of different places and the guy who helped me find the right car for me was Chris Talamantez. He worked with the used car manager Matt and they both went over and above for me to leave feeling taken care of and prepared with everything needed in buying a vehicle. Not to mention, they gave me ...
Tired to order an RX through them with COSTCO. Gave them $1000 deposit which three weeks later was not cashed. Contacted the GSM to find out why and also if our special order had been put in right away(three weeks ago). Could not get an answer in writing. Called the dealership. Asked the person who answered to speak with the General Sales Manager. They walked the phone in to him and I could here them tell him that it was me on the phone. His answer was: I DONT WANT TO TALK TO HIM. I immediately put a stop order ...
i have good service from seller, he is a good man, he is friendly, Mr. Patrick Conklin very nice person and easy to do business
We had an issue with the salesman and lot associate but the General Sales manager made things right. They went above and beyond my expectations.
Excellent service! Jim Matson in the service department was great to work with. C. Samuelson took an awesome video inspection of my car. Service was done earlier than expected, awesome!
Lexus of Seattle very lucky to have Mr. Wayne Yonke as a sale person. He is the best of the best sale person I have never seen before. Very nice person and easy to do business with. No words can describe how good he is. I’m 100% satisfied and recommend buyer come see him if you want a good deal.
Considering Covid 19, service was still great, Ken and Jim compensated the detailing part of my car by a brief but great personable conversation. It was friendly and made me feel welcomed and part of the Lexus experience. I had a co-worker that just purchased a Lexus there and told them he needs to service his car there, as well. He will not regret it.
Very courteous and helpful, returned car spotless and shiny Educated user on various aspects of the car and operation , maintance tips . Set up blue tooth for phone.
On the drive home from having Lexus of Seattle replace my power steering rack and pinon assembly, I could really tell how tighter the steering felt and how well it tracked straight down the road. Felt and handled like new! I'm completely satisfied! I'm a long-time customer, 18 years, and Lexus of Seattle is the only place I take my 2005 ES for service. I even buy my tires there! My wife drives a 2017 RX, her first Lexus (as a skier she drove Volvos for years) and now understands why I am so loyal to Lexus of Seattle.
Never ever will use this dealership. New car lease sales department they are dishonest to customers not disclosing all information related to return leased car.
sales christophor will add surcharge/ hidden fee to purchase agreetment, if you don't check paper, you will pay extra without ware it. financial department paul also added clear mask fees without asking. THEY HAVE A BIG CHEAT TEAM . BECAREFUL
They start making money when you have major services like 30k and 60k. Be careful as they charge you big amount but don't do all those services. I am trying to talk to a manager from last 1 month. Also trying email but no one respond.
Both Sean and Wayne were very helpful in getting me my new car. Wayne helped accommodate some needs for extra accessories, and Sean went the extra mile in getting the car ready for me to take home while they were down a team member. All-in-all, between the two of them I was able to find, test-drive, purchase, and drive off in a great car in a single afternoon. Also, highly suggest the Lexus Certified Pre-Owned vehicles. Got mine w/ only 20k miles on it, no accident/damage history, 25k less than original MSRP, 2 years of free service, and extended Lexus ...
THIS REVIEW IS FOR ANDY HU AT LEXUS OF SEATTLE: For a week and a half I was researching a used Toyota Tacoma. I found one at the Lexus of Seattle dealership. I called multiple times letting ANDY know that I was interested in the Truck and let him know all the information he needed to make the process as easy as possible when I got there. I gave him my VIIN number to my trade in, talking the price of the Toyota Tacoma and what I wanted to pay and told him the exact day I would be there. ...
Experience was great. It’s my second car from them and I love their customer service! The loner car program saves me so much time
My wife and I had a truly wonderful experience at Lexus of Seattle. Our salesman Ran was wonderful. He answered all our questions about their cars, explained the pros and cons of buying vs leasing and helped us choose the perfect vehicle for us. He is a true professional
