People were wonderful. I drive from SeaTac to here because of the great service. I like Jim Matson because he explains everything to help me understand and what will come up on the next visit. Good to be prepared. Side comment: I just don't like your physical set up in the receiving area for customers. I believe I made a comment on that already in another forum. It is not user friendly. Small, cramped...no place to set stuff down. Hard for someone who is ADD and needs a counter surface to work with during a transaction. Argh on ...
Chris in Service was helpful, professional and friendly. I appreciated the calls to let me know the progress of ordering parts, completing the work and returning for pick up.
Outstanding performance by all employees encountered at this dealership. Does not make me want to shy away from going back for anything I need.
Very good and satisfied , the seller very professional.
They were prompt, friendly and courteous towards me and returned at the time requesting. Car was washed and ready to go when I arrived for pick up
Low/no pressure and friendly. Paperwork process a breeze. My first good experience buying a new car.
patrick was really good and honest and they manager had patience and respect to sit with me for close to an hour and do the math and show how they are coming up with the monthly installments , than behaving like he doesn't care which was the bad experience i had in lexus bellevue..
Thorough and honest disclosure of repairs needed with video documentation before and after. Friendly staff. New renovated facility.
Mark Berentson, Service Technician, is extraordinarily knowledgeable and professional. A huge credit to the Lexus brand!
We have been looking for a newer GX 460 for some time now, with no luck. Then we called Lexus of Seattle in response to a car posted on Auto Trader. My husband was lucky enough to speak with Mike Dargdor in the sales department and when he got off the phone he told me, "I think our search is over!" Mike had 3 cars for us to look at, each at least $3000 less than the many other dealerships we'd been shopping AND all 3 cars had the Lexus Certified Warranty. These cars had all been thoroughly checked out by ...
Always a great dealer to get my car serviced. Friendly and knowledgeable. I go only there for my lexus. I highly recommend them to anyone who owns a Lexus.
Great buying experience and an outstanding sales lady-very helpful!
You never really know what you’re gonna get with the whole “buying a car from a dealership experience” - but unfortunately the stereo types are often true. However this time, they weren’t.. - I’ve bought lots of cars from a lot of different places and the guy who helped me find the right car for me was Chris Talamantez. He worked with the used car manager Matt and they both went over and above for me to leave feeling taken care of and prepared with everything needed in buying a vehicle. Not to mention, they gave me ...
Christopher helped us and made the negotiation simple and quick. We were there for about 2 hours and got all done, we went home with new RX350, very satisfying.
The staff, at Lexus of Seattle's service was exemplary. The buying experience was second to none, and I'm honored to recommend for anyone, looking to purchase a Lexus, in the Greater Seattle Area and beyond, " Lexus of Seattle" is the place to go! Thank you.
i have good service from seller, he is a good man, he is friendly, Mr. Patrick Conklin very nice person and easy to do business
Lexus of Seattle sales team was well prepared and armed me with all the information I needed to make a informed choice!
I appreciate the service provided and I will return for vehicle maintenance requirements.
We had an issue with the salesman and lot associate but the General Sales manager made things right. They went above and beyond my expectations.
Excellent service! Jim Matson in the service department was great to work with. C. Samuelson took an awesome video inspection of my car. Service was done earlier than expected, awesome!
Lexus of Seattle very lucky to have Mr. Wayne Yonke as a sale person. He is the best of the best sale person I have never seen before. Very nice person and easy to do business with. No words can describe how good he is. I’m 100% satisfied and recommend buyer come see him if you want a good deal.
I visited Lexus of Seattle during a remodel, so their facilities were obviously compromised, but the back-and-forth sales experience was simple, courteous, and I was able to get off the lot with my certified ES 350 in a couple hours. Salesperson Christopher Talamantez was quite easy to work with before and during the sale. I'll look forward to having the car serviced through Lexus of Seattle, since it looks like their remodel will have their scenery matching their service.
Considering Covid 19, service was still great, Ken and Jim compensated the detailing part of my car by a brief but great personable conversation. It was friendly and made me feel welcomed and part of the Lexus experience. I had a co-worker that just purchased a Lexus there and told them he needs to service his car there, as well. He will not regret it.
Very courteous and helpful, returned car spotless and shiny Educated user on various aspects of the car and operation , maintance tips . Set up blue tooth for phone.
On the drive home from having Lexus of Seattle replace my power steering rack and pinon assembly, I could really tell how tighter the steering felt and how well it tracked straight down the road. Felt and handled like new! I'm completely satisfied! I'm a long-time customer, 18 years, and Lexus of Seattle is the only place I take my 2005 ES for service. I even buy my tires there! My wife drives a 2017 RX, her first Lexus (as a skier she drove Volvos for years) and now understands why I am so loyal to Lexus of Seattle.
Both Sean and Wayne were very helpful in getting me my new car. Wayne helped accommodate some needs for extra accessories, and Sean went the extra mile in getting the car ready for me to take home while they were down a team member. All-in-all, between the two of them I was able to find, test-drive, purchase, and drive off in a great car in a single afternoon. Also, highly suggest the Lexus Certified Pre-Owned vehicles. Got mine w/ only 20k miles on it, no accident/damage history, 25k less than original MSRP, 2 years of free service, and extended Lexus ...
Experience was great. It’s my second car from them and I love their customer service! The loner car program saves me so much time
My wife and I had a truly wonderful experience at Lexus of Seattle. Our salesman Ran was wonderful. He answered all our questions about their cars, explained the pros and cons of buying vs leasing and helped us choose the perfect vehicle for us. He is a true professional
Patrick was amazing. This is my second car from Lexus that he has helped me get into. All the staff at Lexus of Seattle are so great and helpful and hardworking!!
Excellent service from beginning to end. Pauline was very courteous and professional to a picky customer like myself. Lots of vehicle inventory to choose from.
I decided to get Lexus for my car hunting and Patrick was very helpful and knowledgeable to get me the car how I wanted. He was not pushy at all that gave me no pressure feeling unlike other car sales person. I will definitely recommend him to my family and friends.
Lexus of Seattle is a great place to buy a car. They work hard for your business, put a lot of effort into making sure that your familiar with the vehicle, and coordinate any work that needs to be done so that it is simple and stress-free.
Christopher T. was very helpful in our buying experience. He wasn’t pushy but assisted us in finding the perfect car. I have already recommended him to some friends.
Had the pleasure of working with Steven at Lexus of Seattle. He is very friendly, professional, knowledge and easy to work with. Made sure what we got everything we wanted/needed which made the car buying process smooth and painless.
I JUST LIKE THE SERVICES WHO DID WITH MY VISITED & BOUGHT CAR. AND I WILL REFER MORE TO PEOPLE I KNOW ABOUT THIS SALESMAN & SERVICES.
The sales person Mirza is very courtesy and professional. He made sure that we got what we are wanted. it was a smooth car buying process.
I was unable to find a car in ready inventory that met my exact needs. The sales people found one that was inbound from Japan that they were able to get to me before the end of the year. Great service.
We purchased 2018 Lexus RX 350. The customer service was very excellent and we would recommended this dealership to my friends and family. Thank you.
I visted Seattle Lexus based on reccomendations from three friends who had great experiences in their purchases, with one friend being a repeat customer. As anticipated, I found them to be a very professional, knowledgeable, patient, and friendly dealership. I visited them during a heavy rain and wind storm. We discussed the inventory and options indoors, but I was interested in perusing the outdoor-inventory and conducting a test drive while the weather was still bad, and they were completely into it, having fun with me in the situation while also being very patient and professional too. The negotiations were straightforward ...
Earl Dennis and Mirza Ustovic made my buying process the best I have every experienced. I could not be any more happy with the service I received from Lexus of Seattle and it staff. THANKK YOU!
Friendly and helpful service. The salesperson was able to answer all of our questions. We also love the service after our car was purchased! I would recommend this dealership to any of my friends.
I went to Lexus of Seattle in Lynnwood and purchased a Lexus ES350.Best service, great price. Everyone was friendly and helpful making my purchasing experience pleasant.
Very well respond for my request. It was one of the most smooth purchase I ever did. Sales rep was trying hard to get me a best deal.
Everyone was friendly and helpful making my purchasing experience pleasant. They answered my questions promptly and facilitated my purchase process effectively and efficiently. Great staff
Very nice setting, no pressure and honest communication. Was able to offer a nice deal on a 2018 and when I shopped it around to other Lexus dealerships no one was able to get within 3-4k of it. Great experience
The staff is courtesy and professional, especially Mirza, the sales goes out of way to serve the client. The finance Manager Angie is alsobtrying very hard to please the client, a perfect 10 team!
After considering a Cadillac Escalade and a Mercedes 450, I went to Lexus of Seattle in Lynnwood and purchased a Lexus LX570. Not only was the vehicle heads & shoulders better than the other two under consideration, but, the sales team was a pleasure to work with. No high pressure tactics, just friendly knowledgeable interaction
Went looking for what was available and walked out with a RX 350. Wayne assisted in this adventure. Having had a Lexus in the past I knew these are dependable cars, problem was deciding on what was most appropriated for me. Wayne was patient and most helpful. Only concern I had since on a schedule it was a timely process. I am thrilled with my new car! Thank you Wayne!
My wife and I just purchased a RX350 from Pauline at Lexus of Seattle (our second purchase from her). I checked with all Washington State Lexus dealers but we got a good deal and excellent service at Lexus of Seattle. There wasn't enough of an advantage from the other dealers to purchase there. We appreciated that no one was pushy or provided pressure during the purchasing process.
I did trade in of my previous vehicle they offered me a good price and good deal in general.im very happy with my new ride.thank you. Bono and Mirza were very helpful and professional!
The staff there are very helpful and responsive. They offered me a good deal as well as great service. Andy is very helpful all the time, all the other staff members are willing to help you experience the best of Lexus!
Steven is a really easy going agent. He helps me a lot, gives me a very comprehensive understanding about this car. And the whole document processing is much faster than I expect.
I dealt with Pauline for several days via email regarding the vehicle I was interested in as I live approximately 90 miles away. This is my third RX350 and second from this dealership. Pauline was absolutely outstanding in answering all my questions and explaining all the details of the transaction from beginning to end. Although I am familiar with the features of an RX350 that are several new ones that Trevor took the time to explain all the new features and wanted to make sure that I was fully satisfied in my understanding of them. Outstanding employees and outstanding dealership.
Pauline Ushigusa was very pleasant; she is outstanding. Every one at this Lexus dealer was friendly, thorough and professional. Last Monday was stress free transaction. This is the second Lexus I had purchased at this same Lexus dealership..
Very helpful and spent a lot of time comparing the models I was interested in. Excellent customer service from sales to financing to tech support. I really appreciated tech support walking me through all the car features.
Very fast and making sure everything is right. I was pressed for time and going to work the same day, they handle everything smoothly. They showed me the vehicle and did a test drive, it turned out to be what I wanted. Very happy with the experience. Helpful staff, knowledgeable, and very attentive to customers. If I knew someone looking for a Lexus, I would definitely point them here. No issues with car buying process.
We had a nice experience with our sales person. Great price on the car. Love that it is low key. Easy to do the paperwork and drive out with my new RX 450h.
Best service by Steven Oh. He didnt waste our time. It was super fast. Great price on a Lexus RX350. He got us coffee while we waited also.
Great deal!!! And fast!!! Wonderful service!!! Highly recommend lexus of Seattle. Steven Oh was our salesman and he did a great job. If you go in I highly recommend steven oh. He did not waste my time!!!
The sales team was tuned in to my exact wants. They took the time to find what I wanted instead of trying to push me into something they had on the lot that day. Price and trade in was fair. Delivery day went smooth singing documents and spending time with the Technology Specialist going over every feature was great.
This was the 11th car that I have bought at Lexus of Seattle. They did everything that was needed to make it a very excellent experience. Pauline not only made the whole process as smooth as possible, but also went above and beyond to make sure that I was happy. I am. Needless to say, when it's time for another car, it will be from Lexus of Seattle
I traded in my old SUV and leased a new one here. Best car buying experience ever in my long life! Everyone I worked with was terrific. The car is awesome. Highly recommend this dealership...
I leased a great, new SUV and traded in my old one. Best car buying experience in my long life! The folks there are a pleasure to deal with. The car is awesome!
This was my third LEXUS purchased form LEXUS of Seattle. Very positive, professional interaction with Wayne Yonke in discussing alternatives and settling on a price. Vi Pham Finance Manager, was especially informative and responsive in completing the paperwork.
Very good service, great people to work with. I would highly recommend this dealership. We have purchased three cars from this dealership and have always been treated excellently.
Chris was fast and efficient. Great attitude and pleasant to work with. If you find yourself at Lexus of Seattle, request Christopher Talamantez if you want a great experience.
Salesman answered my questions and was very personable. I am very satisfied with the results. I would recommend this dealership to my friends. The GS is the best Lexus of them all.
I would rate the sales and service personnel a 10 plus and after buying at least twenty five new cars in my lifetime this was the most stress free experience I ever had
This is our third Lexus that we've purchased from Lexus of Seattle. They must be doing something right! Bano did a great job of explaining the features.
If you want to have an absolute hassle free car buying experience with the excellent, knowledgeable and family friendly car sales people, there is no other place to go but this dealership, Lexus of Seattle. The best of the best, bar none. The reason why we bought my son's, my daughter's and our cars, not to mention a close friend of mine from this dealership.
Great service from start to finish, helped determine our needs and found a great car for us, would recommend. We had a great experience and felt very happy with the information and care provided to us.
Roger provided excellent customer service. He was cordial and his professionalism impressed me. I will aks for him next time I am at Lexus of Seattle. Way to go, Roger
Roger Borrego is his name and he won my business. Part of my great experience was the car I found. I'll always remember the customer service I received from Roger. It was short and sweet without any pressure to buy. Very informative and a really stress free buying experience. The car was showroom ready on the day and time we agreed upon and off I drove. Thank you Roger!
I was searching for a car for 3 months and I explored all makes. Since 2001 I have only owned a Lexus, and every time I visited a different car maker I kept revisiting th same question; “once this car hits 30,000 miles am I going to be able to afford to maintain it?”. Each time I came to the same conclusion, my best bet was sticking with Lexus! Roger was extremely helpful, low pressure and knowledgeable — most importantly, he was patient. Every time the model with the options I wanted came in a stock Roger would send me a text or email ...
Where do I start! From the thoughtful engagement in Service with Jim Matson to the expert guidance through the Sales process with Roger Borrego and the eventual seemless closing with Vi Pham in Finance - this entire experience was wonderful. It is exactly what one would expect when dealing with Lexus of Seattle. I came into the dealership with a Lexus GS300 and walked away with a Lexus RX350 and could not be happier. If you are seeking to purchase a car in this segment, stop by Lexus of SEATTLE and ask for Roger Borrego!
Roger was very personable, and overall pleasant to work with. Felt like a friend from the beginning. Treated my wife and son very kind too.
Andy Hu is very helpful to provide valuable suggestions. He is very patient to answer all our questions. He also helped us an unexpected thing . One of my tire was flat for unknown reason in lynnwood Lexus dealership parking lot. He helped us to fix it during the process of buying car. He also sent us to the nearest bank to get the casher check. Before we went to his office, he kept touching with us and adjusted our appointment to a convenient time. Most important, He gave us a good deal. He is a very friendly and interested hard ...
From sales to financing it was a smooth process. Angie in financing was also great. Thank you all so much. We are very pleased with our car and this dearlership.
Had a great purchasing experience at Lexus of Seattle. Purchased a 2007 IS250 that I am very happy with. Roger Borrego was very kind and courteous and made the process easy.
Great sales experience as we had done our research and were ready to purchase. We negotiated all sales terms via text, email and phone, and all the paperwork was ready for us to take possession on a Saturday because who wants to spend all day in a car dealership?! We’ve purchased a Chrysler, Honda, BMW and now a Lexus and overall our buying experience with Lexus was slightly better than BMW of Seattle! Keep it up Lexus of Seattle!
Wayne and Gabe did an amazing job. No hassle, no game playing just a very fair deal and good service. This is how car buying should be!!! Love Lexus of Seattle.
I have usually bought a new car every 5 years, and I have to say this experience was the best I have ever had thanks to Roger Borrego and everyone I came into contact with, especially Vi and Dan. I feel Roger was professional, considerate, and honest. He made what is usually an extremely stressful process actually pleasant and “seamless”. He took the time to really listen to me and, as a result, we found exactly what I was looking for, and more! I would definitely recommend Roger and Lexus of Seattle to anyone looking for their new dream car, like ...
This is our second purchase at this dealership. My wife and I had a very pleasant experience discussing and closing on a new car purchase. Roger was very helpful and solicitous of our considerations. Melissa gave a very thorough familiarization with the many technical issues on the new car. A great buying experience at the dealership conducted by very professional staff.
Very pleasant sales person, super smooth purchase process and good deal. I have compared BMW and Lexus and decided to go Lexus due to the reliability. I also compared the Lexus dealers from other location and this dealer won my business.
Buying a car at Lexus of Seattle in Lynnwood was as easy as it could possibly be. Roger, and the rest of the staff, couldn't have been more helpful or attentive. If you are looking for a new or used car, be sure to check out Lexus of Lynnwood, we recommend them highly!
Roger made my expereice at Lexus of Seattle easy and straightforward! I was able to drive off the lot in the exact car I was looking for. I would definitely buy from him again. The dealership also had great customer service, and everyone was very friendly.
Had a lovely experience with Lexus of Lynnwood. Roger in particular was really helpful with finding us the right car with our desired specs at the right price. Would go here again for our next car.
We came in late to test drive a ES350. We were leaving town the next day. Roger made the purchase easy. They kept the car over the weekend to fix a small issue. They went above and beyond taking care of another issue (failed window tint) that we weren’t even aware of. This purchase was our 2nd with a roger. Jon in Service is also top notch and a true professional.
Roger was great to work with - he was straightforward , patient and knowledgeable. We could not be happier with our purchase and he made the process hassle free!
Roger was great to work with. He fought hard for us and truly made our car buying experience truly wonderful. My wife could not be any happier eith our new Lexus!
Sales representatives are courteous, friendly, efficient, willing to work with customer to complete the sales. They did not intentionally let customer wait for a long time to get the answer like other location.
Roger Borrego was awesome to work with. He was professional and friendly while working with me to meet my target price for the car I drove out last night! The entire team ( Melissa, Vi, many others )at Lexus of Seattle did a great job to patiently answer all questions, making the buying experience very luxurious! Thank you !
I had to purchase a vehicle after having a total loss on my prior vehicle. I really appreciated all the help and patience from Roger and Wayne making the process less painful. The entire staff at Lexus of Seattle did an outstanding job with helping me through my situation and getting me in a new car. Thanks again!
Pauline U was my sales person. She built a rapport with me right from the beginning. She was fun, smart, she knows her product. I never felt pressure from her. She found the exact car I wanted. I love Pauline!
I purchased our second Linux during this visit to Lexus of Seattle. Roger Borrego made the experience pleasant and stress-free. I've completely satisfied with the car and with the sales experience.
We recently purchase a Lexus NX 300 from Roger Borrego, it was a pleasant experience considering my whole family came and bombarding his whole office. I will definitley go back to Lexus of Seattle for my next vehicle and highly recommend Roger for any of your needs.
I came on Saturday and It was a busy day but it went pretty smooth and had a good experience as always. Highly recommended to my friends.
I bought a Lexus GX 460 in the last week. Contacting Steven OH was extremely easy (especially considering to delivery the other car for 2 to 3 hours away). Continuing excellent customer service seamlessly. He had everything already set up for a smooth transaction with car financing etc. which it saved lots of my time. Thank you so much all your the tremendous customer service and the other staff's help as well. Jane.
I was on an extremely tight schedule. They helped me get the vehicle ready and delivered on time. Very hospitable, kind and customer friendly. They opened he dealership 1 hour before the start time to get me started early in the day and get out on time. Had the exact vehicle I wanted, at the best price. Highly recommended.
This was a very rewarding buy and the service is excellent for prepping the car for purchase. Earl Dennis was my salesman and he was very good at explaining all and created an atmosphere of trust. Gabe was his sales manager and helped me to get exactly the car I wanted and the features as well.
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